We are in the age of the internet. Almost everything today can be carried out through the machinery of the internet and one of the key features of the internet is the existence of social media. A lot of brands, companies and businesses continue to jump on the train of using social media networks like Facebook, Twitter, Instagram, and LinkedIn. They are using these platforms to further their goals and objectives, and the results have been positive for most. Of course, the cannabis industry is not left out. Many cannabis brands have a huge social media presence that they utilize to market their brands.
As a result of this, we have decided to talk about the importance of social media presence for your canna-brand.
To understand the behavior of your customers
Part of the importance of having a huge social media presence as a canna-brand is that it lets you understand the behavior of your customers. Social media serves as a channel through which you can access customers directly by connecting to them. As you do so, you get to know more about them and their behavior. This is especially true for certain social media platforms that allow you to import the contacts of your customers and maintain regular communication with them. Through this avenue, you can easily inform them about current deals, promotions among many other things.
To get feedback
As a person or agency involved in the cannabis business, everything should not be limited to just promoting your brand, especially on social media. One positive for you if you have social media presence is that you can easily get feedback from your clients. The feedback you get will help shape the decisions you make and directions you tread as you continue with your brand business.
To provide topnotch customer support
Having a good social media presence is a form of customer support for your cannabiz. If you can properly and politely attend to your customers’ needs, answer their questions and listen to their opinions about your brand through your social media platforms, then you have done a significant part of what customer care entails. You engage them, respond to their inquiries and show them that you genuinely care. I mean, isn’t that the essence of receiving feedback in the first place. Thus, when you have a social media presence, you can easily show your clients that you are taking steps to correct the negative things they dislike and complain about your brand.
To ensure brand humanization
Humanising your brand can be quite useful for boosting sales and increasing marketability. There is just this special feeling that customers have when they know that the people attending to them are real. When you humanize your brand, you are bound to get more engagements. One of the major platforms through which this brand humanization can be achieved is through social media. Through the instrumentality of social media, some notable ways to put this into place include holding contests, connecting with your followers, giving cannabis deals, making surveys and a host of others.
With the points listed, it is obvious that any business that is not taking advantage of social media is doing itself a huge disservice. We can help change that here at 420 Web Pros. Contact us to get started.